• Norfolk: 519-426-6170 or 519-582-3579 | Haldimand: 905-318-6623



All social housing providers in Haldimand and Norfolk Counties are mandated to select their tenants for rent geared to income (RGI) units from a Centralized Waiting List. Households are required to complete an application form and provide a range of information that enables the Housing Services to assess each household’s eligibility, in accordance with the provincial requirements of the Housing Services Act and its related regulations. Applications can be obtained online or at various County offices, housing providers and other community agencies.


A household’s eligibility for RGI assistance is assessed based on the information provided in the application. Households are income tested, and must provide details of income, assets and status in Canada. Applicants are also checked for outstanding arrears owing to any social housing providers in the province, and are not eligible for RGI assistance unless a repayment plan has been established. For a full list of eligibility criteria please visit the Frequently Asked Questions page.

Special Priority

Special priority status on the waiting list is reserved for individuals who are victims of abuse. Abuse is defined as an incident of physical or sexual violence against an individual, an incident of intentional destruction or of intentional injury to an individual’s property, or words, actions or gestures that threaten an individual or his or her property.

Any member of the household who is 16 years of age or older may apply for inclusion into the special priority household category on the CWL. It is a requirement to complete a standard Request for Special Priority Form and provide supporting information and documentation for verification purposes. This request may be attached to the housing application form for RGI assistance or submitted separately.

For more information on the Centralized Waiting List, contact a Housing Resource Coordinator, at 519-426-6170 or 905-318-6623 Ext. 3234 or 3235 or by email below.