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    HNHousing > Housing Services > Rent geared to income housing — Information > Frequently Asked Questions

Frequently Asked Questions

RGI Assistance

  1. What is Rent Geared to Income Assistance (RGI) and how do I apply?
  2. What are the eligibility criteria for rent geared to income assistance?
  3. What is Special Priority Status and what are the requirements?
  4. What are the housing community locations in Haldimand and Norfolk Counties and the names of Housing Providers that operate them?
  5. What are the local occupancy standards?
  6. What is the Centralized Waiting List and how does it work?
  7. How is the Centralized Waiting List (CWL) divided between the different housing locations within the service area of Haldimand and Norfolk?
  8. What are the rules and procedures with respect to the transfer of households to a unit in a housing community operated by a different Housing Provider?
  9. How can I appeal a decision? What types of decisions can be appealed? What is an internal review?
  10. What are the Internal Review rules and procedures?
  11. What is Special Needs Housing? How do I apply? Where are the Special Needs units located?
  12. How do I apply for Supportive Housing? What are the services offered through Supportive Housing?

number 1What is Rent Geared to Income Assistance (RGI) and how do I apply?

Rent-geared-to-income (RGI) housing is subsidized housing. The rent is based directly on the tenant’s income, usually 30 per cent of the gross monthly household income.

If the household is receiving assistance from Ontario Works or the Ontario Disability Support Program, a social assistance rent scale is applied. Additional charges may apply depending on the project, i.e. utilities, parking, laundry, etc.

Applications to RGI housing are made directly to Housing Services, which is part of the Social Services & Housing Department. Eligible applications are entered into a centralized wait-list system, and units are offered on a chronological basis, except for Special Priority Applications (see Question 3)
Steps to apply:

Step One: Obtain a common application form for RGI assistance from Housing Services of the Health and Social Services Department, various County locations or print a copy from www.hnhousing.org.

Step Two: Ensure that the common application form for RGI assistance is complete.  Read the instructions carefully and if you have any questions or require assistance in completing the application please call or visit Housing Services.

Step Three: Ensure that the application and consent to disclose information for verification purposes are signed by each member of your household listed in the application form who are 16 years or older.

Step Four: Submit your application form and all appropriate supporting documents to Housing Services of Health and Social Services where your eligibility for RGI assistance will be assessed.

  • The application form is used for the general assessment of your eligibility for RGI assistance.
  • If your application is not completed as required, you will be notified within 14 business days. Housing Services will advise you to submit the necessary documents or information. The date used for the application is the date your application is complete with all the correct information.
  • If you are eligible for RGI assistance, you will be notified by Housing Services. You will be requested to update your application on an annual basis.

Remember:

  • Your application form and consent to disclose information for verification purposes must be signed by each member of your household 16 years of age or older.
  • If a member of your household who is 16 years of age or older is unable for any reason to sign the application and consent, his/her parent, guardian, attorney or authorized person may sign the application and give the consent on his/her behalf.
  • Housing Services for Haldimand and Norfolk Counties determines eligibility for RGI assistance generally within 30 calendar days based on a complete application only. Incomplete application forms with missing documents or information will not be considered for determination of eligibility for RGI assistance.
  • Personal information requested in the application is collected, pursuant to the Housing Services Act, Sections 162, 163, 164 and 165 of the Municipal Freedom of Information and Protection of Privacy Act, (R.S.O. 1990, c M.56). This information will be used only to determine suitability and eligibility for RGI housing and the appropriate rent scale and rent geared to income charge.
  • If you are a tenant currently receiving RGI assistance, your eligibility for RGI assistance is monitored by your Housing Provider.

number 2What are the eligibility criteria for rent geared to income assistance?

Eligibility Criteria

In order for a household to qualify for RGI assistance, they must be assessed to ensure that they meet ALL of the following provincial requirements as prescribed by the Housing Services Act, 2011 and Ont. Reg. 376/11:

  • You are able to live independently with or without support services.
    You are 16 years of age or older (proof of age must accompany application)
  • You are a Canadian citizen, a permanent resident of Canada, a refugee claimant, or you are applying to become a permanent resident, with no outstanding removal, deportation or departure order enforceable under the Immigration and Refugee Protection Act Canada or have completed an application for permanent residency (Proof of Residency Status must accompany the application)
  • No member has been convicted of misrepresentation of income in relation to RGI assistance under the Criminal Code, by a Court of Law or Ontario Rental Housing Tribunal, within the past two years
  • Any member of the household named in this application that owns residential property suitable for year-round occupancy must agree to sell it within 6 months of being housed.
  • No current member of the household has outstanding Social Housing rental arrears in the Province of Ontario, or must be actively adhering to an approved repayment plan
  • Depending on family composition, a household must occupy a unit, which they are eligible for under local occupancy standards (see Question 5)
  • Household members have pursued required sources of income
  • Changes in household income or composition must be reported within the required time of 30 business days.

Household Income must be within the established limit by type of unit (subject to yearly revisions).

See Also: Eligibility Requirements for RGI units (Sections 3.1 to 3.13), HSA Sec 42; O.Reg.367/11 Sec 23-41

Remember:

  • Please notify Housing Services if there is a need to extend the 30 business day period to report changes or to provide required information/documents.
  • As an RGI tenant, you may be required by your Housing Provider to pursue additional income from one or more of the following sources: Ontario Works, Support payments, Employment Insurance, Pension or support payments required under a sponsorship agreement.
  • Failure to meet eligibility requirements will result in a decision of your ineligibility for RGI assistance.

number 3What is Special Priority Status and what are the requirements?

Special Priority (SPP) status is intended to assist the applicant and other household members to separate permanently from their abuser. SPP status allows applicants to move ahead of other applicants on the Central Waiting List.

A household is eligible to be included in the special priority household category if a member of the household has been abused by another individual; the abusing individual is or was living with the abused member or is sponsoring the abused member as an immigrant; and the abused member plans to live permanently apart from the abusing individual.

You may be eligible for Special Priority status if:

  • you are eligible for rent-geared-to-income (RGI) assistance; and
  • you are currently living with an individual who is abusing you or another person in your household; or
  • 3 months ago or less, you stopped living with an individual who was abusing you or another person in your household. In some circumstances, you may still be considered for SPP if you separated longer than 3 months; or
  • you are a sponsored immigrant and you are or were living with your sponsor who is abusing you.

For the purpose of Special Priority, the abuser must be one of the following:

  • An individual who is related to the member or any other member of the household
  • An individual who is or has been in an intimate partner relationship with the member or any other member of the household
  • An individual on whom the member or any other member of the household is emotionally, physically or financially dependent
  • An individual who is emotionally, physically or financially dependent on the member or any other member of the household
  • An individual sponsoring the member or any other member of the household as an immigrant

General Rules:

  • Any member of the household who is 16 years of age or older may apply for inclusion into the special priority household category on the CWL
  • It is a requirement to complete a standard Request for Special Priority Form and provide supporting information and documentation for verification purposes. This request may be attached to the housing application form for RGI assistance or submitted separately
  • The request must be in writing and must state that the member of the household has been the victim of abuse by another individual and indicate that the abusing individual is or was living with the abused individual, or is sponsoring him or her as an immigrant
  • The consent to disclose information and documents for the purpose of verifying statements must be signed by the abused member of the household
  • The intention to live apart from the abuser permanently must be indicated
  • The applicant may indicate an appropriate way to communicate with them or a person acting on their behalf with respect to the request for Special Priority Status
  • If, by obtaining information and documents supporting a request, a household member may be at risk, Housing Services will conduct an in-depth interview

Remember:

  • The request for Special Priority Status must be signed by the member of the household who makes this request. Consent to disclose information and documents must be signed by the abused member.
  • If the abused member is under 16 years of age or is unable to sign the consent, the parent or guardian, attorney or authorized person may sign the consent on the abused member’s behalf.
  • Personal information collected by Housing Services for the purpose of determining eligibility for Special Priority Status is not disclosed to Housing Providers or other agencies.

number 4What are the housing community locations in Haldimand and Norfolk Counties, and the names of the housing providers that operate them?

Norfolk County as the Service Manager is responsible for the administration and funding of 11 Social Housing Providers. They operate under various social housing programs, including:

  • Public housing
  • Non-profit housing
  • Federal programs
  • Rent supplement agreements with private landlords

All Housing Providers directed or supervised are listed on the following pages with their project mandates as established by the Ministry of Municipal Affairs and Housing, including a general description of the housing projects and their location by geographic area. Participation in the centralized waiting list (CWL) for RGI assistance is indicated as well.
Housing Providers with supportive services and special needs accommodation are also included and their types of services are explained further under Question 11 and Question 12. For more information about their services, please contact the Providers directly. For your convenience, office locations and phone numbers are indicated.
Detailed profiles of housing projects participating in the centralized waiting list are available on the RGI page.

Haldimand-Norfolk Housing Corporation

Unit 2 – 25 Kent Street North
Simcoe ON N3Y 3S1
519-426-7792 or 1-800-265-2819

Mandated to house families, adults and seniors. Row housing, semi-detached and apartments. Offers family units (2, 3, 4, and 5 bedrooms), bachelor and one bedroom units for singles, seniors and adults (391 units and 16 rent supplement units). Participates in the CWL for RGI units.
Locations: Caledonia, Delhi, Dunnville, Hagersville, Port Dover, Simcoe, Waterford

Dunnville Non-Profit Housing Corporation

c/o Haldimand-Norfolk Housing Corporation
Unit 2 – 25 Kent Street North
Simcoe ON N3Y 3S1
519-426-7792 or 1-800-265-2819

Mandated to house families in 2 and 3 bedroom townhouses; 3 – 2 bedroom units are modified (60 units total). Participates in CWL for RGI units.
Location: Dunnville

Kent Park Community Homes Inc.

368 Queen Street North
Simcoe ON N3Y 3Z2
519-428-7561 or 1-888-777-9320

Mandated to house families, adults and seniors in 3 and 4 bedroom townhouses (30) and 1 and 2 bedroom apartments (40); 2 – 2 bedroom units are modified. Participates in CWL for RGI units.
Location: Simcoe

Long Point Area Non-Profit Housing Corporation

c/o Haldimand-Norfolk Housing Corporation
Unit 2 – 25 Kent Street North
Simcoe ON N3Y 3S1
519-426-7792 or 1-800-265-2819

Mandated to house families, adults and seniors in 1, 2, 3, and 4 bedroom apartments (28) and townhouses (12). Participates in CWL for RGI units.
Location: Long Point

South and Metcalfe Non-Profit Housing Corporation

265 Metcalfe Street South
Simcoe ON N3Y 5L1
519-426-7792 or 1-800-265-2819

Mandated to house families in 1, 2, and 3 bedroom apartments (28). Participates in CWL for RGI units.
Location: Simcoe

Quetzal Family Homes

Second Stage housing for women and children
269 Metcalfe Street South
Simcoe ON N3Y 5L1
519-426-7792 or 1-800-265-2819

Mandated to house women and children who have experienced family violence. 1, 2, and 3 bedroom apartments are available for up to one year. Supportive services are available on site. Participates in CWL.
Location: Simcoe

St. Paul’s Presbyterian Church (Simcoe) Non-Profit Housing Corporation

100 Robinson Street, Suite B2
Simcoe ON N3Y 4J5
519-426-1937

Mandated to house seniors (65+) in 1 and 2 bedroom apartments, 1 – 1 bedroom unit is modified. Participates in CWL for RGI units.
Location: Simcoe

Brantwood Villa Non-Profit Housing Corporation

1 Robert Dell Court
Cayuga ON N0A 1E0
905-772-5951

Mandated to house seniors (65+) in 1 and 2 bedroom apartments, 1 – 1 bedroom and 1 – 2 bedroom units are modified. Participates in CWL for RGI units.
Location: Cayuga

Simcoe Community Homes Inc.

c/o Stoney Creek Community Services
425 Melvin Avenue
Hamilton ON L8H 2L4
1-888-777-9320

Mandated to house families and seniors in 1 and 2 bedroom apartments (Lynn View Terrace- seniors) and 3 bedroom semi-detached houses (Victoria Place- families). Participates in CWL for RGI units.
Location: Simcoe

Kin-Villa Corporation

141 Windham Street
Simcoe ON N3Y 2L2
519-426-4986 or 1-888-777-9320

Mandated to house families in 2 and 3 bedroom townhouses, 1 – 3 bedroom unit is modified. Participates in CWL for RGI units.
Location: Simcoe

Parkview Meadows Christian Retirement Village

76 Town Centre Drive
Townsend ON N0A 1S0
519-587-2448

Mandated to house seniors in 1 and 2 bedroom apartment, 1 – 1 bedroom unit is modified. Participates in CWL for RGI units.
Location: Townsend

Del-Gold Villa

c/o Haldimand-Norfolk Housing Corporation
Unit 2 – 25 Kent Street North
Simcoe ON N3Y 3S1
519-426-7792 or 1-800-265-2819

Mandated to house seniors in 1 and 2 bedroom units, 1 – 1 bedroom unit is modified. Participates in CWL for RGI units.
Location: Delhi

Supportive Housing

Supportive Housing groups that are not administered by the Service Manager, do not participate in the CWL, and are not subject to the Housing Services Act.

True Experience

213 Lock Street West
Dunnville ON N1A 1V3
905-774-6165, www.trueexperience.ca

Offers supportive housing and a community work program to adults (17-65) with a history/diagnosis of a chronic mental illness. Program participation is voluntary. 7 beds available in a cooperative living home.
Location: Dunnville

Canadian Mental Health Association

395 Queensway West
Simcoe, ON  N3Y 2N4
(519) 428-2380 or 1-888-750-7778 hn.cmha.ca

Offers affordable, supportive housing for low income individuals with a diagnosed serious and persistent mental illness who are able to self care and self medicate. 12 beds are available.
Location: Simcoe

Union House

251 Union Street
Simcoe ON N3Y 2B4
519-426-7604

Offers a supportive living environment for transitional aged youth (16-17) with services that include individual program planning, supportive counselling, and individual and group life skills training, while continuing their education. 8 beds are available.
Location: Simcoe

Brantford Native Housing

318 Colborne Street East Brantford, ON N3S 3M9
(519) 756-2205
www.brantfordnativehousing.com

Offers RGI and affordable housing to adults and families of native ancestry and the general public. Various support services are available at different locations.

Locations: various

number 5What are the local occupancy standards?

Occupancy standards are used to determine the size of the RGI unit for which the household is eligible.

General Rules:
The largest unit a household is eligible for is defined as:

  • One bedroom for any 2 members of the household who are spouses
  • One bedroom for each additional member
  • Additional bedroom(s) due to medical conditions, to accommodate a child in joint custody, or under visiting rights requirements (documentation to support this type of request will be required)

You may request an additional bedroom(s) under local occupancy standards in the following specific cases:

  • If one of the spouses requires a separate bedroom because of a disability or medical condition.
  • If the room is required to store equipment needed by a member of the household because of a disability or medical condition.
  • If the bedroom is required to accommodate an individual who is not a member of the household but provides a member of the household with support services that are required because of the member’s disability or medical condition.
  • If a member of the household is pregnant.
  • If a member of the household has joint custody over a child who is not a member of the household and the member is required to provide accommodation for the child, and the bedroom is required to accommodate the child.
  • If a member of the household has visiting rights with respect to a child who is not a member of the household and it is a condition that the member must provide adequate accommodation for the child when the child frequently stays overnight with the member and a bedroom is required to accommodate the child.
  • To accommodate a foster child.

Supporting documentation is required when requesting additional bedrooms.  Documentation from a medical professional is needed to confirm disability, medical conditions, pregnancy, or related agency to confirm visitation rights for children.

The smallest unit a household is eligible for is defined as:

  • One bedroom for every two members of the household
  • An additional bedroom if there is an odd number of members of the household
  • If the household consists of one individual or two individuals who are spouses or same sex partners, the smallest unit the household is eligible for is a bachelor unit
  • If agreed to by the household and if there are no medical restrictions, two children may share a bedroom in the smallest unit. In this case, the size of the bedroom must be no less than 6 feet wide and floor area must be no less than 40 square feet for each person. Separate bedrooms must be assigned to children of the opposite sex over the age of 5. Foster children are included in the family composition.

Formal and informal care giving services are allowed. Professional Caregiver is defined as an individual who works without supervision in a private household under a signed contract with a care giving agency. Informal caregiver is defined as a family member, adult child, friend, neighbor, who provides in-home overnight care or support to a member of the household with a disability or medical condition.

Eligibility for additional bedroom(s) will be determined under the occupancy standards only if the household makes a request in writing and provides supporting documents to the Social Housing Division.

Remember

  • Occupancy Standards are applied at the time of your application for RGI assistance, during periodic reviews of the occupancy for RGI tenants, or upon request for additional bedroom(s).
  • Requests for additional bedroom(s) may be included in the initial application for RGI assistance, or it may be made directly to Housing Providers after being housed in an RGI unit.

number 6What is the Centralized Waiting List and how does it work?

“Centralized Wait list” (CWL): is a chronological list of all eligible applicants for RGI assistance in Haldimand and Norfolk Counties in compliance with the provincial and approved local rules and standards.

General Rules:

  • Applications on the CWL are ranked chronologically according to the date of a complete application for RGI assistance
  • The highest ranking applications on the waiting list are those assigned Special Priority Status under the provincial rule for victims of abuse and human trafficking
  • To be included in the Special Priority Status, you must complete a standard request
  • Special Priority Households are subject to the same eligibility rules as all other applicants for RGI assistance
  • A Special Priority Household has a priority ranking above all applicants on the centralized waiting list
  • The ranking date of Special Priority Households is the date of a complete application for Special Priority Status
  • Applicants for RGI assistance may indicate a preference for a size of unit, housing community, or location in a specified geographic area
  • Applications are removed from the CWL in the following cases:
    1. Applicant households become ineligible for RGI assistance
    2. Applicant households ask to be removed
    3. Applicant household refuse 3 offers of RGI units (except households consisting of two spouses or same sex partners who may refuse a bachelor unit)
    4. Applicant households accept an offer of a RGI unit

Over-housed RGI households that occupy larger units than they are eligible for will be notified by the Housing Providers that you are being added to the CWL for housing that meets your household size.

Depending on the Housing Provider, a cascading age policy may apply to waiting lists for housing projects with the mandate to house seniors 65 and over. If a Housing Provider has no one 65 or older on their waiting list, a Housing Provider can make selection for a vacant unit from applicants who are 60 to 64 years old, then select from applicants 55 to 59 years old, and continue with applicants 50 to 54 years old.

Remember:

  • To apply for Special Priority Status on the CWL an applicant must complete a Request for Special Priority Form and submit it to Housing Services
  • If a household does not meet the mandate of the housing community, this household is not placed on the wait list for that location.
  • Applicants for RGI assistance can refuse only 3 offers of RGI units (except households consisting of two spouses who may refuse a bachelor unit)
  • An application is removed from the centralized wait list once an offer of housing has been accepted
  • A current RGI tenant may request a transfer to another RGI unit operated by another Housing Provider through the CWL application process.

number 7How is the Centralized Waiting List (CWL) divided between the different housing locations within the service area of Haldimand and Norfolk?

The service area combines the geographic areas of Haldimand and Norfolk Counties. The CWL consists of individual waiting lists for each housing location across the entire service area. Applicants can apply to as many housing locations (for which they are eligible) as they wish, throughout the service area.
Below are the individual housing locations throughout the local service area.

Haldimand County

Caledonia

  • 68 Selkirk Street
    Delhi

Cayuga

  • 1 Robert Dell Court

Dunnville

  • 550 George Street
  • Elizabeth Crescent
  • 503 Main Street East
  • 400 Queen Street East
  • 440 Queen Street East
  • Queen/Main Streets

Hagersville

  • 109 King Street East

Norfolk County

Delhi

  • Banstead/Gibraltar
  • 243 Western Avenue
  • 54 William Street
  • 283 William Street

Port Dover

  • 219 Regent Avenue

Port Rowan

  • 38 Erie Avenue

number 8What are the rules and procedures with respect to the transfer of households to a unit in a housing community operated by a different Housing Provider?

If an RGI tenant wishes to relocate to another RGI unit in a housing community that is operated by a different Housing Provider within the Counties of Haldimand and Norfolk, the household needs to complete a new RGI Housing application. It must be signed by all members of the household 16 years of age and over, or a person acting on the member’s behalf.

Remember:

  • For tenants residing in a unit provided by Quetzal Family Homes, operated by South & Metcalfe Non-Profit Housing Corporation, (Alternative Housing Provider see Question 12) the ranking date is the date of the initial application for RGI assistance.

number 9What types of decisions can be appealed? What is an internal review?

Internal Review – is an independent and critical examination of the decision that is reviewable under Section 155-159 of the Housing Services Act, 2011. It is conducted by an individual or individuals who did not participate in making the decision being appealed. Internal Review is the process of reviewing a complete applicant file, not in-person communication with an applicant or anyone who could represent the applicant.

Under the Housing Services Act, there are 6 types of decisions that may be reviewed through the Internal Review process:

  • Eligibility for RGI assistance
  • Eligibility for special needs housing
  • Type or size of accommodation
  • Category on the waiting list
  • Amount of geared to income rent
  • Deferral of geared to income rent payable by the household

number 10What are the Internal Review rules and procedures?

In Haldimand and Norfolk Counties, the Service Manager has established two streams of internal reviews, one for applicants seeking RGI assistance and the other for tenants occupying RGI units. Under a Delegation Agreement, the Housing Provider is responsible for decisions made regarding RGI applications and the Service Manager will conduct internal reviews on:

  • Eligibility for RGI assistance
  • Special Priority Status on the centralized waiting list
  • Type of unit
  • RGI calculations

Housing Providers who are responsible for decisions on RGI assistance for tenants will forward internal review requests from tenants to the Service Manager. The Service Manager will review requests on:

  • Eligibility for RGI assistance of existing tenants including In-Situ market tenants in economic hardship
  • Eligibility for RGI unit under the occupancy standards
  • Amount of geared to income rent payable by tenant
  • Deferral of geared to income rent payable by the household.

General Rules:

  • To appeal decisions made by the Housing Services or any Housing Provider you must complete a standard Request for Internal Review form.
  • Your request must be submitted within 30 business days after the day the notice of decision is received by the applicant/tenant. However, extenuating circumstances may be considered. Housing Services or your Housing Provider may extend the time if the applicant/tenant acted in good faith and could not submit his/her request because of absence, accident, illness or some other reason beyond the tenant’s control.
  • Request to review the decision to deny to a household Special Priority Status should be given only by the individual who completed a request for Special Priority Status.
  • Request may be withdrawn by giving written notice to the Service Manager within 10 business days.

Remember:

  • The person who made the decision does not participate in the internal review of that decision.
  • Decisions on RGI eligibility that are not reviewable are final.
  • Decisions that can be reviewed are final if your request has not been submitted within 10 business days after the day the notice of decision has been received, and you have not explained extenuating circumstances.
  • Decision of the Service Manager conducting internal review is final when it is made.

number 11What is Special Needs Housing? How do I apply? Where are the Special Needs units located?

Special Needs Housing – a unit that is occupied by or is made available for occupancy by a household having one or more individuals who require accessibility modifications or provincially funded support services in order to live independently in the community.

Modified unit – a unit that has been modified so as to be accessible to an individual with a physical disability or so as to allow an individual with a physical disability to live independently.

Supportive Housing Provider – a Housing Provider offering special support services in a housing project it operates.

Modified Units are offered by the following Housing Providers that are administered by the Service Manager and are subject to the Housing Services Act, 2011:

  1. Haldimand-Norfolk Housing Corporation – Delhi, Simcoe and Dunnville
  2. Del-Gold Villa, Delhi
  3. Long Point Area Non-Profit Housing Corporation, Port Rowan
  4. Simcoe Community Homes Inc., Simcoe
  5. Kent Park Community Homes (Simcoe) Inc., Simcoe
  6. St. Paul’s Presbyterian Church (Simcoe) Non-Profit Housing Corporation, Simcoe
  7. South & Metcalfe Non-Profit Housing Corporation, Simcoe
  8. Kin-Villa Corporation, Simcoe
  9. Brantwood Villa Non-Profit Housing Corporation, Cayuga
  10. Dunnville Non-Profit Housing Corporation, Dunnville

If you are looking for a modified unit or wheelchair accessible residential accommodation, you can apply directly to Housing Services by indicating on the application that a modified unit is required. Modification details for the household member who requires the modified unit must be included in the application; supporting documentation from a healthcare professional may be required. Housing Services may assist with information on the availability of modified unit in the service area.

Consent to the disclosure of information and documents to the special needs Housing Provider is required for the purpose of processing the application, determining eligibility for special needs and defining the size and type of unit for which the household is eligible.

number 12How do I apply for Supportive Housing? What services are offered?

If you are looking for Supportive Housing, where special support services are provided, you must complete a supplementary application for the specific supportive housing provider. In order to qualify for supportive housing, you must require the support services connected with the housing, in order to live independently. Services generally vary from provider to provider.

Below is a list of Supportive Housing Providers in Norfolk and Haldimand Counties; they are not subject to the Housing Services Act, 2011 and do not participate in the CWL, see Question 4 for contact information:

True Experience

  • Affordable, supportive housing for adults with chronic mental illness
  • Located in Dunnville

Canadian Mental Health Association

  • Affordable housing and case management support for adults with a diagnosis of a serious and persistent mental illness
  • Located in Simcoe

Union House

  • Supportive housing for youth aged 16-17 with a focus on education and life skills
  • Located in Simcoe